Code of Ethics | Glamora

CORPORATE CODE OF ETHICS

Index

1. Introduction
1.1. Brief outline of the company
1.2. The Code of Ethics: meaning and purpose
1.3. Addressees and applicability

2. Principles and Values of Glamora
2.1. Reason for being
2.2. Vision
2.3. Mission
2.4. Glamora Ethos

3. Rules of Conduct
3.1. With regard to customers
3.2. In relation to suppliers and business partners
3.3. In respect of employees and collaborators
3.4. Towards the community and the environment

4. Standards of Conduct
4.1. Gifts and gratuities
4.2. Extra-professional activities
4.3. Harassment (moral or sexual)
4.4. Money laundering and financial transparency
4.5. Use of corporate resources

5. Reporting and Monitoring
5.1. Reporting conduct contrary to the Code of Ethics
5.2. Communication channels and protection of confidentiality
5.3. Consequences in the event of violation of the Code

1. Introduction

1.1 Brief background on the company

Founded in 2010, Glamora is dedicated to the creation of customised wallcoverings inspired by art, design and nature, made from natural or sustainable materials of the highest quality.
The headquarters are located in Sassuolo, in the heart of one of Italy’s most important districts for surface culture. The company now has over thirty employees, with an average age of 35, coming from different backgrounds but united by a common vision: to give shape to a contemporary and poetic idea of wallcovering.
Since 2018, the company’s showroom at 27 Via Solferino in Milan has been the ultimate expression of the brand’s identity: a space designed to inspire and encourage encounters with architects, designers and clients, where aesthetics and innovation come together in an immersive experience.
Over the years, Glamora has contributed to internationally prestigious projects, including the Armani Tower in Miami, the Bulgari Penthouse in Dubai, the Mandarin Oriental on Lake Como, the Google headquarters in New York and the offices of Amazon, JP Morgan and Tripadvisor.
An internationally recognised path of excellence, with awards and mentions such as the Compasso d’Oro ADI – Honourable Mention and the German Design Award, testifying to the quality of an approach in which design and poetics meet.
Alongside its commitment to design, Glamora supports culture and social responsibility: it is a Golden Donor of FAI (Fondo per l’Ambiente Italiano) and Impresa Amica dell’UNICEF, confirming a corporate vision based on beauty, ethics and care for the future.

1.2 The Code of Ethics: meaning and purpose

The principles and values that characterise Glamora’s culture and business model find their natural synthesis in this Code of Ethics.
The Code of Ethics represents a guideline that must guide the behaviour and actions of all stakeholders, i.e. all the stakeholders who in various ways contribute to the realisation of the Company’s objectives and who in their daily conduct are called upon to conform to the principles enshrined in the Code of Ethics.
It is delivered to all recipients, distributed to each new employee and made available in hard copy and electronic format. It can also be consulted on our website, on the dedicated page.
Each Recipient is entrusted with the precious responsibility of giving life, through daily gestures, to the principles enshrined in these pages. We trust that, thanks to your commitment and your sensitivity, these values may become a living heritage, capable of enriching our work and making Glamora a place where work becomes an expression of beauty, dignity and mutual respect.

1.3 Target audience and applicability

The Addressees are all those to whom the rules of this Code of Ethics apply. This definition includes the Chief Executive Officer (CEO), all employees and all those who, directly or indirectly, on a continuous or occasional basis, establish relations and relationships with Glamora, contributing to the realisation of its objectives, in every country in which it operates.
Glamora’s activities are based on general principles of legality, honesty, integrity, transparency, impartiality, fairness, diligence, professionalism, efficiency and good faith. In this spirit, all corporate transactions, including those with associated companies, must comply with criteria of substantive and procedural fairness, according to clear and shared rules of conduct.
The Chief Executive Officer (CEO), in defining the vision and objectives of the company, is inspired by the principles contained in the Code of Ethics. Managers have the task of translating these values into concrete actions, taking responsibility for strengthening trust, cohesion and a sense of belonging within the company.
All employees, in compliance with current regulations, must conform their actions and conduct to the principles enshrined in this document, operating with rectitude, transparency and clarity. Every activity, transaction and decision must be conducted with the utmost managerial integrity, guaranteeing the completeness and truthfulness of information, formal and substantive legitimacy, as well as the accuracy of accounting records, in compliance with laws and internal procedures.
Each Addressee is required to be familiar with the Code of Ethics, to actively contribute to its application and to report any criticalities to the relevant function, such as the Human Resources Manager (HR Manager) or the Chief Executive Officer (CEO).
In the pursuit of these values, any employee who becomes aware of situations that may constitute an actual or potential breach of the Code of Ethics is required to promptly notify one of the relevant bodies.

2. Principles and Values of Glamora

2.1. Reason for being

Helping to realise the dream of harmonious, timeless environments that inspire, excite and reflect the identity and aesthetic sensitivity of those who live in them.

2.2. Vision

In the world of high-end furniture, Glamora aspires to be one of the most appreciated and desired brands for those seeking poetic, elegant and timeless design solutions.

2.3. Mission

Glamora is committed to creating wallcovering collections with a strong stylistic and cultural value, capable of responding to the new demands of living, both in the residential and contract sectors, with the premise of working in synergy with all the main stakeholders.

2.4. Glamora Ethos

Ethics
Glamora promotes a culture based on the principles of integrity, fairness, impartiality, professionalism, collaboration, loyalty, transparency and mutual respect. The company is committed to safeguarding the health and safety of employees, suppliers, customers, visitors, consultants and anyone who comes into contact with the company.
We promote respect for the physical and cultural integrity of the individual, protecting their freedom of expression in relations with others and ensuring working conditions that respect human dignity.
For our team, we take concrete initiatives to improve the quality of working life, such as a company canteen, training courses and spaces designed to offer a high level of comfort.
Likewise, we are committed to respecting and protecting the environment, pursuing a balance between economic, social and environmental initiatives, in the knowledge that sustainability is an integral part of our corporate responsibility.

Poetics
By Poetics, we mean the art of giving form to objects or gestures that move without fuss, leaving a delicate but lasting trace in those who receive them.
It is a refined intention, never intrusive, which manifests itself in discretion, care and elegance.

In Glamora, poetics is also a code of behaviour, an inspiration that guides the way we create and relate to the world:

Being ambassadors of beauty and culture
Listening attentively
Taking care of every detail
Acting with kindness and professionalism
Creating value

For Glamora, poetics is a silent harmony, a form of authentic beauty that welcomes, enriches and inspires.

Italian Heritage
Being Italian is not just a geographic belonging, it is a deep heritage, a cultural breath that accompanies every gesture, every creative intuition. From childhood, we grow up surrounded by art, architecture, fashion and design, immersed in a landscape that is itself a work of art. This gives us a unique aptitude: the ability to recognise harmony, to shape beauty naturally, to combine aesthetics and substance in perfect balance.
At Glamora, being Italian is a privilege and a responsibility. It is the awareness of carrying on a tradition of excellence, of transforming the material into something poetic and timeless. It is the rigour of those who pursue perfection without ostentation, the refinement that is expressed in the attention to detail, the constant search for a subtle and sophisticated harmony.
Our culture teaches us that beauty is never an end in itself, but a universal language, a mark that spans time, leaving a delicate but indelible imprint. That is why each of our creations is born with the ambition of being more than just a piece of furniture: we want it to be an experience, a fragment of that all-Italian poetry that has inspired the world for centuries.

Creativity
At Glamora, creativity is at the heart of every process, the thread that weaves aesthetic sensitivity and technical expertise, transforming basic materials into valuable surfaces through continuous research on a cultural, stylistic and communicative level.
It is not an isolated act, but a collective ritual that goes through every stage of the work: from the birth of an idea to its evolution and final realisation. Each department contributes to shaping creativity, amplifying it through a constant dialogue between design, manufacturing and innovation.
Thus, at Glamora, creativity is not just inspiration, but a shared practice, a dynamic balance between imagination and knowledge that is renewed every day.

Excellence
At Glamora, quality is a vocation, a constant commitment rooted in the philosophy of ‘Made in Italy’ and the craftsmanship excellence of our territory. Each creation is born from the synthesis of innovation and tradition, with a relentless pursuit of creativity, exclusivity and perfection in execution.
We are aware that it is precisely the attention to detail that makes the difference between good and excellent. That is why we rigorously select the best raw materials and pay the utmost attention to the precision of execution, so that each product not only meets the highest quality standards, but also encapsulates an authentic and distinctive soul.

Culture
At Glamora, culture is the beating heart of creativity. Each collection is born from the encounter between art, design and style, because our customers do not seek simple surfaces, but spaces that speak about them, that reflect their identity, aesthetic sensitivity and cultural heritage.
We believe in the role of the company not only as a creator of economic value, but also as a cultural agent that learns, interprets and disseminates culture.
Therefore, curiosity and continuous learning are our driving force. We explore different eras, disciplines and languages, interweaving influences and suggestions to create a rich and layered imagery. It is from this sap that we draw to transform each project into a visual experience that excites, inspires and tells stories of beauty and authenticity.
We believe that the company can be a living space for cultural growth where ideas and content are developed and transmitted.
Indeed, a company is an integral part of the context in which it operates and has a responsibility to promote values, stimulate dialogue and foster the cultural evolution of the communities with which it interacts.
With this in mind, we consider it important to use our communication channels, social and institutional, as tools to disseminate cultural content, promote universal values and share knowledge in an open, accessible and engaging manner.

3. Rules of Conduct

3.1. In relation to customers

Glamora orients its conduct, including its relations with customers, to the principles of transparency, reliability, fairness, integrity, professionalism, legality, impartiality and quality.

Recipients are therefore required to:

Comply with the laws and regulations applicable to its business and fulfil its contractual obligations seriously.

Guaranteeing the highest quality standards in the products and services offered, ensuring their excellence and compliance with the regulations in force in the relevant countries.

Meeting market expectations, constantly pursuing quality improvement and innovation, with a focus on safety aspects as well.

Condemn any form of misleading communication, avoiding advertising messages or communication tools that may in any way mislead customers about the quantity, quality, origin and characteristics of the products or services offered.

Avoid elusive or unfair practices by ensuring that all commercial communications are clear, transparent and meet the highest standards of fairness.

Scrupulously observe the provisions of this Code of Ethics and the company’s internal procedures in managing relations with customers.

Provide accurate, complete and truthful information on contractual terms and conditions, including, where necessary, disclosures under data protection legislation, so that the customer can make fully informed decisions.

Pay close attention to suggestions and complaints, ensuring timely and transparent feedback on the outcome.

Adopt a behaviour based on helpfulness, respect, courtesy and confidentiality, in line with the high standards of the company, ensuring a professional and trustworthy interaction.

The company considers each customer a valuable interlocutor, with whom to build lasting relationships based on quality, reliability and integrity.

3.2. In relation to suppliers and business partners

Glamora recognises the strategic value of relations with suppliers and business partners and bases these relations on principles of cooperation, transparency, fairness and mutual respect.

Recipients are required to:

Select suppliers and business partners on the basis of objective criteria of quality, reliability, competence and sustainability, avoiding favouritism or conflicts of interest.

Ensuring suppliers’ compliance with the ethical, environmental and safety standards adopted by the company.

Conduct negotiations with fairness, good faith and mutual respect, avoiding undue pressure or misconduct.

Respect contractual commitments and ensure fair and transparent payment conditions.

Promoting an open and constructive dialogue with suppliers, encouraging continuous improvement of processes and products.

Reject any unlawful practice, including corruption, and promptly report any conduct that does not comply with the company’s ethical standards.

The aim is to create strong and lasting partnerships based on mutual trust and shared values and principles.

3.3. In respect of employees and collaborators

Glamora considers people to be its greatest value and promotes a working environment based on respect, inclusion, safety and valuing talent.

Recipients are required to:

Respect the dignity, diversity and fundamental rights of every person, avoiding all forms of discrimination or prejudice.

Promoting an inclusive, collaborative and stimulating working environment, in which each individual can fulfil his or her potential.

Ensure safe and healthy working conditions by taking all necessary measures to prevent health and safety risks.

Promoting professional and personal growth through continuous training, development opportunities and knowledge sharing.

Recognise merit and encourage teamwork, promoting a corporate culture based on collaboration and mutual respect.

Ensuring transparency in internal communication and fostering open and constructive discussion between the different company levels.

Reject any behaviour detrimental to personal dignity, such as harassment, intimidation or undue pressure.

Glamora is committed to creating a positive and stimulating working environment, in which each employee feels part of a common project and can contribute to the company’s success with enthusiasm and motivation.

3.4. Towards the community and the environment

Glamora recognises its social and environmental responsibility and is committed to operating ethically and sustainably, contributing to the well-being of the community and the protection of the planet.

Recipients are required to:

Adopt responsible business practices that minimise environmental impact and promote sustainability.

Promote the conscious use of resources and the adoption of eco-friendly materials in their activities.

Encourage waste reduction and promote recycling and reuse of materials.

Support social and cultural initiatives that can generate value for the community.

Collaborate with organisations, institutions and associations to promote corporate social responsibility projects.

Ensure maximum transparency in its activities, operating in compliance with environmental regulations and international best practices.

Raise awareness of environmental and social issues among employees, customers and suppliers, promoting a culture of sustainability.

Glamora believes that the success of a company is not only measured in its economic results, but also in its positive impact on society and the environment. Therefore, it is committed to being a responsible and conscious player, actively contributing to a more sustainable and inclusive future.

4. Standards of Conduct

4.1. Gifts and presents

In relations with customers, suppliers and other third parties, the offer or acceptance of money, gifts or any other benefit which may constitute, even if only apparently, an undue advantage, is not permitted. This includes promises of economic advantages, favours, referrals, job opportunities or any other form of benefit that does not comply with the values of integrity and fairness that inspire Glamora’s work.
Only acts of business courtesy of modest value are permissible, provided they do not compromise the integrity and reputation of the company or influence the recipient’s independent judgement.
If a recipient receives a gift of any nature or value, he/she shall notify his/her direct superior or one of the reference bodies indicated in this Code of Ethics.

4.2. Extra-professional activities

Glamora recognises and respects the right of every employee to engage in public activities of a political, social, philosophical, religious or artistic nature in their personal sphere. However, such activities must be exercised outside the company and outside working hours, without in any way implicating the name of Glamora.
Furthermore, these activities must not compete directly or indirectly with those of the company or generate situations of conflict of interest.
Glamora maintains a neutral stance on political activities and does not support any party. Any political involvement in the name of the company is also forbidden.

4.3. Harassment

Glamora will not tolerate any form of behaviour, be it verbal, written or physical, that may offend the dignity, physical or psychological integrity of a person, compromising his or her personal equilibrium, work stability or corporate climate.
In many countries, harassment is regulated by specific laws and, in some cases, may constitute a criminal offence subject to sanctions. It is therefore essential that all recipients are aware of and comply with the relevant laws.
Any employee who considers himself or herself a victim of harassment, or who has witnessed a situation of this nature, should promptly report it to his or her line manager and/or the Human Resources Department, or use the confidential Professional Reporting System provided by Glamora.
The company ensures the utmost confidentiality in the handling of reports and provides for investigation procedures tailored to each case in order to assess and address it in the most appropriate manner.
Glamora attaches great importance to professional wellbeing and compliance with ethical rules, and will take a firm stance in sanctioning not only abusive behaviour, but also any defamatory statements that are unfounded or made in bad faith.

4.4. Money Laundering and Financial Transparency
Money laundering is an illicit practice aimed at concealing the criminal origin of funds by reintroducing them into legal activities. This methodology is often used by criminal or terrorist organisations.
Glamora prohibits and strongly condemns any practice that can be traced back to money laundering. In many countries, including Italy, money laundering is a criminal offence with legal consequences for both the direct perpetrators and the companies involved, even indirectly.

Recipients must maintain a high level of vigilance, particularly in the following cases:

Transactions involving third parties with different names between order and payment.

Transactions from abroad without clear justification or adequate knowledge of the counterparties.

Suspicious or unusual financial movements, such as repeated crediting and re-crediting transactions between accounts.

Documentation containing anomalies, inconsistencies or unjustified handwritten additions.

In line with current legislation, Glamora prohibits cash payments for amounts exceeding the limits set by law in the various countries in which it operates.
All employees are required to comply with the rules on financial traceability and to promptly report any suspicious transactions.

4.5. Use of company resources

Each recipient is responsible for the proper management of Glamora’s resources and assets, which include company premises, equipment, technical instruments, computers, telephones and other devices.
These are to be used exclusively for professional purposes, in compliance with internal procedures and regulations. It is everyone’s responsibility to protect them from damage, misuse, attempted fraud or theft.

Internet use must comply with the company policy on the proper use of digital technologies and communication devices, which expressly prohibits:

Access to websites of a private, licentious or gambling nature.

Sending unauthorised mass e-mails or participating in message chains.

Accessing, transmitting or storing content that is obscene, defamatory or in violation of copyright laws.

Glamora is committed to ensuring a safe and professional working environment, promoting a responsible and conscious use of company resources.

5. Reporting and Monitoring

5.1. Reporting conduct contrary to the Code of Ethics

Glamora is committed to maintaining a working environment based on integrity, transparency and mutual respect. To this end, it provides a dedicated channel through which recipients may report, in a confidential and protected manner, any conduct contrary to the principles of this Code of Ethics.
Reports can be submitted via dedicated e-mail: etica@glamora.it
Glamora guarantees that all reports will be treated confidentially, with no risk of retaliation for those acting in good faith.

5.2. Communication channels and confidentiality protection

All reports received will be handled confidentially and in accordance with applicable laws. Glamora guarantees the protection of the identity of anyone making a report and prohibits any form of discrimination or retaliation against anyone who reports unlawful or unethical behaviour.

5.3. Consequences in the event of violation of the Code

Any violations of this Code of Ethics will be subject to disciplinary measures proportionate to the seriousness of the conduct, up to and including termination of employment or professional collaboration.
Glamora will take the necessary actions to ensure compliance with the Code and to preserve the values of integrity, transparency and fairness that guide its activities.